General

Read through our FAQs about managing your myBiffa account.
  • My business name is changing - what do I do?
    If your business name is changing then please let us know via resigns@biffa.co.uk. If your name change also means your company has been registered as a new legal entity then you will need to sign some new paperwork, but one of our advisors will help you through the process.
  • How can I update my details?

    Contact us at services@biffa.co.uk with the following information:

    • Account number or site address/postcode
    • Your new details and confirmation of what details you need replacing
  • I am moving sites - what do I do?
    Contact us on services@biffa.co.uk advising your contact details and the address of both the old and the new site.

    We will then email (or post if necessary) documentation for you to sign to agree the change. The change will then be implemented within seven working days of us receiving the documents back.

    If you advise us of your moving date in advance, we can delay the contracts moving over until you do. The sooner you tell us, the better!
  • I'm selling my business and the new owners want to use Biffa - what do I do?

    Please advise the new owners to contact us on 0800 307 307 or resigns@biffa.co.uk. They will need to confirm they will be taking over your contract(s).

  • Where can I find copies of your insurance and other legal documents?

    You can find this information in myBiffa.

    • Log in to / register for myBiffa
    • Select 'Help' in the menu
    • Scroll down the page to the 'Resources' section and click 'View all resources'
  • How can I make a complaint?

    We consider a complaint to be ‘an expression of dissatisfaction in relation to services or products supplied or carried out by Biffa’.

    Contact us to allow us to investigate your issue and resolve it as quickly as possible:

      1. By phone - 0800 601 601 (Mon - Fri, 8:00 - 17:30, excluding public holidays).*
      2. By email - services@biffa.co.uk.*
      3. Through myBiffa - log in to myBiffa and select 'Contact' from the top menu to send us a message and include as much detail as possible.

    * Help us to deal with your complaint as quickly as possible by including your account or contract number, or your full company address where possible. If you re emailing us, please also include a contact number so we can reach you for any further information we may need.

  • How do I cancel my contract?

    If you need to talk to us about a change to your contract, please email us at services@biffa.co.uk or call us on 0800 601 601.