Support for businesses and organisations when they need it
Local and online support
Biffa supports businesses and organisations with a network of over 100 local depots, 3 customer service centres, and an online customer portal, myBiffa. Our teams are on hand to address any issues or concerns and provide extra help where needed. This includes providing information on upcoming waste legislation or useful guides to recycling.
Customer Service
Biffa is proud to be supported by a UK-based customer service team. Our team are passionate about providing great customer service, taking pride in solving issues, and connecting you to the experts.
We continually gather feedback on our customer service teams which informs improvements right across the business.
Opening hours for our sites in Barlborough and Aylesbury are 8.30am to 5.00pm Monday to Friday and 8.00am to 1.00pm on Saturday.
We continually gather feedback on our customer service teams which informs improvements right across the business.
Opening hours for our sites in Barlborough and Aylesbury are 8.30am to 5.00pm Monday to Friday and 8.00am to 1.00pm on Saturday.
Find your local depot
We have depots and teams servicing local communities across the country, and can provide waste management services for 95% of UK postcodes.
myBiffa
myBiffa is an easy-to-use, 24/7, online portal giving customers access to their account providing features such as service tracking and reporting, Waste Transfer Notes access and payment options.
Legislation and policy
Persistent Organic Pollutants (POPs)
Read more about the update on soft furnishings waste and Persistent Organic Pollutants including a useful download guide.
Extended Producer Responsibility (EPR)
Stay up to date on the latest around Extended Producer Responsibility regulation and what it means for your business.
Deposit Return Scheme (DRS)
Learn more about how UK Governments want to increase the recycling rate of drinks containers and reduce littering through DRS.
